About Us

About Us

About Wilson Group Insurance

Established by Steven Wilson, Wilson Group Insurance provides our customers with affordable, quality insurance coverage with superior service. We are located in Durango, Colorado, and we are proud of our commitment to the community and the customers that we serve. It is our dedication to knowledgeable customer service that has made us a leading independent insurance agency in the area. Practicing our core values of service and friendliness, our agents strive to build personal relationships with each of our customers. This practice has resulted in a loyal network of clients, family and friends that have come to trust us for all their insurance needs. When it comes down to it, we sincerely care about our customers and taking care of all of their important insurance needs.

Policies and Coverage Tailored to Meet Your Needs

Wilson Group Insurance, is a full service, independent insurance company. We aim to consistently exceed the expectations of our customers with the best coverage, and premiums that are available from the trusted carriers that we represent. We have the ability to tailor fit most insurance scenarios, regardless of the risk or exposure. At Wilson Group Insurance Agency, we proudly offer the following products:

Home Insurance * Auto Insurance * Commercial/Business Insurance * Surplus Lines Insurance * Individual/Group Health Insurance * Life Insurance

Mission Statement

The mission of Wilson Group Insurance Customer Service function is to always convey a passion for the customer and to consistently deliver the best service experience.

Vision Statement

Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations.

Statement of Work

Customer Service is any activity provided by a Wilson Group Insurance employee that enhances the ability of a customer to realize the full potential value of a Wilson Group Insurance product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.

Customer Service Principles

  • Recognize the importance of all customers’ needs and the role every Wilson Group Insurance employee plays in managing customer's and policy holder perceptions. While impacting these perceptions, be professional, reliable, credible, responsive and friendly.
  • Communicate promptly and honestly and via the customers’ choice of medium. Try to be brief and clear.
  • Be a voice for the customer. When rules and policies don’t make sense to our customer, challenge the way Wilson Group Insurance does business and seek opportunities for improvement.
  • When a problem arises, which is inevitable, view the problem as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.
  • Listen well, be responsive and demonstrate a sense of urgency. Understand that how something is said has a significant influence on how it is received. Under promise and over deliver.
  • Strive to make it easy for the customer to do business with Wilson Group Insurance to ensure that Wilson Group Insurance remains its preferred insurance provider.

Our Trusted Partners

  • Aetna
  • AIG
  • American National
  • Ameritas
  • AM Trust
  • Anthem Blue Cross
  • AXA Equitable
  • Banner/Legal General
  • Burns Wilcox
  • CNA
  • Dairyland
  • Delta Dental
  • Encompass
  • Fidelity Life
  • Foremost
  • Friday Health
  • Guard
  • Hamilton
  • Hiscox
  • Humana